Professional Corporate Trainer & Coach
My Jungle Story
As the author of the Supervisor’s Safari Guidebook Series, I wish to share with you some career highlights, my struggles as a new supervisor and how I gained the expertise to publish these guidebooks. The following summary will give you just that.
Since childhood I have been fascinated by the practices of leaders in my own life including my parents, teachers, supervisors and managers. Progressing through school and into the workplace, I became acutely aware of how the behaviors and actions of positional leaders impacted the morale and productivity of those around them. Specifically, I observed how proactive or reactive these leaders were and how they either inspired people or disengaged them. As a result, I learned how critical supervisors are to the bottom line and success of every organization. From this awareness I decided to embark on a journey of self-development, with a focus on leadership skills in the workplace and at home. In fact, it was my two beautiful children who taught me the most about leadership and inspired me to pursue my career goals.
After finishing my business education I worked in a number of “corporate jungles”, where I gained considerable skills and experience. My jobs included Telecommunications Consultant, Travel Agent, Advertising Executive, Career Consultant and Corporate Trainer/Coach. I was thus exposed to a variety of supervisors — the good, the bad and the ugly! There were a few great supervisors along the way who genuinely cared and inspired people and for them I willingly gave my best. Mostly however, I worked for mediocre supervisors who were reactive and lacked the skills and/or motivation to be effective leaders. This became very frustrating for me, as I was a highly motivated producer with a hunger for learning, but received little support from them to grow and develop. It was then that I decided to focus my career on becoming a supervisor, so I could provide direction and positive guidance to others. In preparation, I volunteered for special projects and returned to school three times in order to develop my leadership skills and to become a certified Trainer, Career Coach and Adult Educator.
My Wildlife Situations
Eventually I became a supervisor and I was excited to apply my new skills… but nothing had prepared me for the “wildlife situations” I had to deal with in the supervisor’s jungle. In my first months as a new supervisor in the advertising industry, I was delegated the task of dealing with an employee who was having an affair during work hours. Not only was this employee a former colleague of mine and a father of two teen-agers, he had been having this affair for several years under the watchful eyes of a private investigator — and management had taken no action to date!
Knowing that this would be a delicate situation, I approached my manager to seek advice. His response was “You figure it out Dianne, that’s what we pay you the big bucks for!” In a highly unionized and political environment I had to find alternative resources to help me through this process including the union, human resources and external mentors. But regardless of my coaching and progressive disciplinary measures, the behavior did not change and we had to let him go. This situation proved a rough start for me as the new leader and it took some time for the team to accept me.
My next wildlife experience as a supervisor in the federal government required me to deal with a unionized employee who was embezzling funds to support her gambling addiction. With little guidance from my manager I again worked with the union, human resources and employee assistance to handle the embezzlement issue and guide the employee into addiction counseling.
My third wildlife experience as a supervisor on a new team required me to deal with a hostile long-term employee who thought she should have been promoted to the supervisory role. What she lacked, however, was the emotional competence to successfully recruit, train and lead others. Long story short, this employee gave me no end of grief as she manipulated the owners for special privileges, bucked the policies and harassed the team. In summary, I cut my teeth on some very sensitive and difficult situations with little guidance from my managers. It was from these experiences and my willingness to grow that I gained the necessary skills to successfully supervise a team.
In 1990 I started my own business, The Coaching Connection Corp, specializing in corporate training, career development and professional coaching. In order to further develop leadership competencies and best business practices, I hired my own business coach and amassed a talent team of business consultants to collaborate with. In 2000 I reinvented my business with a focus on developing supervisors and aspiring leaders. Together with my team of business consultants, we have trained and coached over 7000 supervisors in the art of becoming effective and productive leaders.
In this Jungle Guidebook series I will share with you the “A to Z” skills of supervising, using real examples and proven strategies to help you succeed in the jungle!
Dianne is an accomplished and well respected business and training specialist, with twenty-five years experience working in the areas of business development, telecommunications, training and career fitness. She brings a wealth of knowledge in the areas of leadership, human resource development and corporate coaching. Dianne has developed and delivered several business best practices and developmental workshops/programs in the areas of supervisory development, leadership, career development, and coaching in the workplace. Using a variety of service delivery methods such as telecoaching, teleclass leadership and on-site training, Dianne fast-tracks her clients to help them achieve business and personal goals.
- Consistently provides effective supervisory and coaching skills workshops to employees and managers, resulting in client success, positive feedback and referral business.
- Developed and successfully implemented a cutting-edge program in personal learning and career self-reliance for the Federal Government which was delivered to employees across Canada.
- From inception, spearheaded the setup, promotion and development of career management services for a collaborative career center, attracting over 12,000 clients in a 24 month period.
- Designs and facilitates timely and relevant supervisory and coaching workshops that resulted in consistent positive feedback, corporate recognition and client satisfaction.
- Successfully co-facilitated complex leadership/team building workshops, requiring a highly collaborative and organized team effort; excellent feedback with results exceeding expectations.
- Consistently generated top sales results and expanded new market opportunities, while maintaining long-term relationships with clients in telecommunications and advertising industry.
Qualifications & Affiliations
- Post secondary education in Business Administration, Career Development and Coaching
- Professional Certification in Adult Education, Advanced Sales, Teleclass Leadership, Public Speaking and Mediation Skills
- Certified Facilitator for Corporate Coach University’s “Coaching Clinic for Managers”
- Qualified administrator and trainer for Myers-Briggs Type Indicator (MBTI), True Colors, Personality Dimensions and Strong Interest Inventory.
- Member of Coach University International, and International Association of Career Management Professionals
- Mentored by certified coach in business development and advanced coaching skills
- Graduate of the Hoffman Quadrinity Institute
Meet Our Production Team
In order to make the Supervisor’s Safari Guidebook Series more interesting for our readers, we brought in a team of committed actors and a photographer to enhance our jungle stories. A very big thank you to this amazing team who worked so tirelessly with such passion and talent!
|Christopher Nolan Pearce, Professional Actor|
With over 18 years as a professional actor, Chris has appeared in various movies and TV shows. He also produces documentaries and teaches acting classes at the Vancouver Film School. Chris is our trail boss character in this series.
|Travis Morton, Professional Actor|
Tavis attended the Vancouver film school at the time of our photo shoot. In our Guidebook series Tavis plays ‘Tinamou’, the camp cook and supply person on Jungle Jerry’s crew.
|Alan Szelongmak, Professional Student|
Alan attended the Vancouver film school at the time of our photo shoot. In our e-book series Alan plays ‘Agouti’, the swamp drainer and safety officer on Jungle Jerry’s crew.
|Angela Ringstead, Acting Student|
Angela attended the Vancouver film school at the time of our photo shoot. In our e-book series Angela plays ‘Jubiru’, the veterinarian and elephant trainer on Jungle Jerry’s crew.
Retired school administrator who volunteered to help with set up and participated in the photo shoot.
|Rhonda Dent, Professional Photographer|
Freelance photographer and actress in the Vancouver area; Rhonda specializes in baby photos and won the Georgia Straight “Best of Vancouver” photography award in 2013.